Infotech Systems

Dan came to our house after hours the same day we called. we had intended to have Geek Squad install our new computer, but they said they don't install anymore. Dan was courteous and helpfull, going above and beyond our expectations. we will call on him from now on for our computer issues. (he will work remotely).

I was looking for a long hdmi 25 ft cable and our helper got us an extension cable instead. It was the wrong cable and we don't find out until 10 miles later at our final destination. We finally open the package.

Drop off my laptop for hard drive diagnostics and said will be $20~40 diagnostic fee if they can not fix it .
They charged me $59.99 with no results.
I complained but they charged me what they wanted without explanation.

Nice business .

I've been using InfoTech as my primary parts/accessories/system builder since 2010. Their prices are competitive, and generally, their counter guys know their stuff. Custom built systems are taking about 2 days from order to completion (I've had 5 systems built overt the last month), and thier prices are good enough to allow me a little margin when installing them for a client.
They keep a stock of all the last minute "dammits" that I might need... cables, jacks, power supplies, WiFi stuff - you name it. While there may not be a wide selection of brands for a given category, they at least have "one of everything".
In the days of the big-box stores or online outfits dominating the industry, Infotech stands out as a great local source for what's needed. Support your local computer store!

3 Stars overall - 5 Star for Andrew!

My husband came home from Infotech the other day singing the praises of a young man named Andrew that works at Infotech. We had taken in a hard drive with all our family pictures on it that didn't seem to be working. We had received a call from someone (not Andrew) at Infotech saying that it could not be fixed, all was lost and to come pick it up...I was in tears. When my husband got there he was greeted by Andrew who decided to check it again... and we are sure glad he did... all was not lost and it was all safely transferred to a new device. Thank you Andrew!

The only "negative" we can say was that it was pretty horrible to get the first call saying all was lost then it was super duper (you could never guess) expensive to have them transfer all the data from one device to another.

I had been a loyal customer at Infotech for nearly 20 years, built several computers for myself and for friends. I'm back in the market to build a new custom PC, so I contacted them about parts. Unfortunately, their selection of quality products has reduced dramatically over the years and I was directed by their salesperson to purchase from an outside vendor.

Salesperson and technicians used to be extremely helpful but now can't seem to be bothered by customer questions. I called again today to ask a couple of simple questions on my custom PC build but salesperson had someone come into the store...understandable. I asked if I could talk with a tech real quick and I was told that "all calls go through me". I was told that their tech doesn't want to talk to anyone. The response blew me away!

Oh well, their poor customer service lost them a loyal customer. Not only will I never do business there again, but I will also direct anyone/everyone to steer clear.

*****Rip off alert****
Do you ever wonder why your older computer seems so much slower now than it was in the past? Well now I know why my computer is so much slower. They stole my 2800+ processor and replaced it with a slower 1.25 ghz AND stole my video card!!!

Years ago my emachine t2825 needed a new motherboard so I had it done here. I used this computer for work stuff mostly and didn't notice things right away. I played a video game for the first time in a long time, one I played on this computer many times before, and I thought "why is it running soo slow, and the video is all jerky and pixelated" I went into the devise manager to see about settings and noticed my video card was not listed and it was some crap on board video! Well this was about a year after I had the work done, so I was thinking I was screwed.

Turn the clock forward. Just last week I bought a new printer, bluetooth dongle monitor, etc at Staples and I was wondering if there was a cheap upgrade on the processor or something I could do to speed up that computer. I was checking for compatibility and such with my mother board and looking at my original config, as it is printed right on the case, and then I realized that they stole my processor and replaced it with a cheaper one as well! I double checked with my computer buddy just to make sure I wasn't flying off the cuff and, sure as shit, he said I had been had.

Infotech, I'm sure I don't have my receipt anymore, I live a long ways from FW now and it's been a few years, so maybe you are legally off the hook. But I will warn people about your company whenever the topic of computers comes. This is not 'bad business', this is theft and that is a crime.

So... this is going to be a two part review...

Best Buy had my computer for over a week and couldn't figure out what is wrong with it. The guy actually told me that my computer was fine. Which, clearly, with it shutting down every time I open a game, it clearly is not.

I've heard about Infotech from a few people so I drove straight over. I was greeted as soon as I walked in. The guy at the front answered all of my questions, was very polite. He offered to grab my tower from my car for me. The guy from the back wasn't very social or friendly, necessarily. But not rude either. I think I caught him in the middle of working on another PC. He said it would be 3-4 days until they would be able to check out my computer.

Which, since they build PCs and actually know what they are doing... I'm okay with another long wait.

I know exactly what is inside my computer. And though I can't imagine them actually taking anything from someone's PC, mostly because I'm not a shiesty person myself, I guess I will know if it happens to me!

Not for my money.
I took a laptop to this company to be repaired on August 1st. It wasn't charging. How long is your lead time? 3-4 days for laptops I was told. No call, so on August 7th I called and was told it wasn't repaired but "it was the next one." No call again, so on Monday, August 11th I go to the store. Not repaired, but "it's the next one." I took it to another company. Here's the issue. If they had told me they were backed up 10 days I may or may not have left the laptop for them to work on it but it would have been my choice. To lie about the lead time, lie about "it's the next one." isn't only bad business it questions the integrity of the company and many who work there. My recommendation is find another store, let this one go out of business.

I just took my Laptop to this place like I have done previous times, and the Tec Han was about the rudest individual I have ever done business with. I left my Laptop and as I was diving home I turned around and picked it up and I find a business that will Apprciate my Business.
I will never go back to this place again. very bad.