Julia’s 5-star review:
Having finally come to terms with the idea that older skin might mean it was time for new - and potentially higher quality (and possibly spendy!) - face products, I braved the horror of Crabtree and headed to Lush, on the recommendations of several ladies my age who boast enviable skin.
I know the store has a near-cult following, but it was my first time in there and I suppose I looked a little overcome (despite the small size, the shop is PACKED with lovely things!) because I was approached at once by the charming and very helpful Emma, who asked if I was familiar with the company's products and, when I said I wasn't, inquired as to what had brought me in that day. I mentioned a specific cleanser, which she pointed out and explained the qualities of before asking what concerns I had regarding my skin in case another cleanser might be more appropriate. Turned out that my sources did not fail me, and I was on the right path to enviable 35+-years-old skin!
After testing out the cleanser via a brief but relaxing hand scrub/massage, I was shown the Wall O'Moisturizers (as I like to call it) and the clerk described the aspects of each and suggested three she felt might be the most suitable. I went with the Skin's Shangri-La, which upon application felt like silk and smelled like heaven! I decided to purchase the cleanser and was offered a generous sample of the moisturizer, since multiple applications usually show any flaws or benefits in such a product, and then on my way to the register, danger - makeup, something I didn't even know Lush carried at all.
My eye went to the rich purple lipcolour, but Emma - so far two for two on product recommendations - suggested a bold, poppy red - yikes! I tried it on, then waffled and wavered (and bless her, she was patient, funny and helpful the whole time) and finally thought what the heck, I'll break out of my comfort zone!
Wouldn't you know it - when I pick up my husband from work, the man who never notices makeup compliments my new lipcolour straight away! It doubles as the best blush ever, too. As for the cleanser and moisturizer, two weeks in and my skin is AMAZING. No winter dryness, more even texture, and soft as can be!
I felt that the Lush staff knew their products well, and that they seemed happy to be there and genuinely interested in matching customers with products, which is a far cry from other shops. The customer service was almost more impressive than the products, and the combination of both makes me want to become a long-term customer from here on out!